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1. Is customer information confidential?
Luxembourg banking secrecy laws specify: Banks have the responsibility to keep customer information and customer account activities confidential. If violating of the regulation, the bank employee and the bank will face financial penalties and criminal responsibility. If the customer want more details about the information of the Luxembourg secrecy laws and deposit interest tax in 2005, please check the client notice published by ICBC Luxembourg branch.

2. How to deal with opening account procedure?
To open a Corporate account, please provide the company Registration documents, Articles of Association, Authorization Letter from Board of Directors to open the bank account, Authorization letter for account signatory, copy of the valid ID of Board of Directors members or shareholders, the identity documents of the account authorized signatory etc.
Corporate customer who applies for opening an account need to deal with the related procedures and reserve the signature at the banking dept. of ICBC Luxembourg branch in principle. For your convenience, please contact and make an appointment with us in advance.

3. How to make the credit transfer faster?
The client only needs provide the following credit transfer details accurately, the credit transfer will be more express:
Beneficiary name (address, phone), bank name and bank account number.

4. How to save the credit transfer fee?
For the credit transfer to ICBC group branches, ICBC Luxembourg branch will give the customer 33% discount on credit transfer fee.
The customer has two kinds of methods to save the credit transfer fee:
(1) Open an account in ICBC domestic branches, and provide bank name and account number when remitting;
(2) Choose ICBC domestic branches to inform payment. Please specify the beneficiary name, ID number, address and contact phone number. Upon reception of the credit transfer, the ICBC domestic branch where the beneficiary is located will inform the customer of withdrawal by call or letter.

5. Can the customer proceed with the transactions via telephone, fax or email?
All communications and instructions from the Client must be done in writing and duly signed.
The Bank is entitled not to carry out instructions that have been received other than in writing and duly signed, and in particular those given by means such as telephone, fax, and e-mail (except where specifically agreed otherwise between the Bank and the Client, being specified that the Bank only carries out instructions by fax from clients who have signed the “fax instruction agreement” in the Account Opening Application Form with the Bank).
Without prejudice of the above, the Bank reserves the right at any time to not execute an instruction transmitted by telephone, fax or email, until it has received written confirmation of the instruction.